Current Operating Status - VA Salt Lake City Health Care System
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VA Salt Lake City Health Care System

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Current Operating Status

Situation Update

As of Friday, January 15, 2021 1:10 PM MST

We are currently administering and scheduling Veterans 75 and older for the COVID-19 vaccine. If you are Veteran 75 or older and/or considered high risk due to a medical condition, please call our main medical center line now at 801-582-1565, ext. 5657 and follow the prompts.

The vaccines are free and require two doses, given 28 days apart. You will be scheduled for both your first and second vaccine when you call to schedule.  We will closely monitor everyone who gets the vaccine for reactions, side effects, or adverse events. You will leave with detailed information about the vaccine and potential side effects. Remember, mild side effects are normal.

Please arrive 10 minutes early and expect a small amount of paperwork prior to the vaccine.  If you need assistance, please feel free to bring someone with you.

Our Vaccine clinic is located in the basement of building 14, room BD01 (previous library location). You must access the clinic from the main lobby entrance where team members will verify your appointment and then direct you to the clinic.

Veterans must be enrolled to receive the vaccine. Visit our eligibility website for information on how to enroll or dial 801-582-1565 ext. 6711.

The George E. Wahlen VA Medical Center will be the primary vaccination hub for Veterans in Salt Lake City, Ogden, Orem, South Jordan and Logan. Idaho Falls and Pocatello clinic Veterans will be vaccinated at the Pocatello/Idaho Falls VA Clinics. Veterans in the VA Clinics not mentioned above will be vaccinated through local health departments.

Current Vaccination Phase - Veterans age 75+

Veterans residing in other long term/congregate settings. Homeless Veterans, Hemodialysis patients, organ transplant patients, chemotherapy patients (receiving chemotherapy in a clinic/hospital setting) will be prioritized within the subgroup Veterans 75+

Visitor's pass required

To reduce the risk of COVID-19, all patients and visitors must have a visitor’s pass.

Patients and approved visitors must check in at the Main Lobby or Building 590.

There, staff will screen patients and visitors for COVID-19, confirm patient appointments, and validate approved visitors. Patients and visitors will be issued a sticker with their name, date of visit, and room number or clinic they are going to.

If you lose your pass, please head to the nearest check-in station to get a new one.

Thank you and sorry for any inconvenience.

High Call Volume

We are currently experiencing high call volume and longer than normal wait-times to speak to a nurse, pharmacy tech or scheduler. If you don’t have a myhealthevet account you can register by going to myhealth.va.gov. You can send secure messages to your VA healthcare team about nonurgent health questions, referrals, medication inquiries and updates on your condition.

Covid Safety Measures

The following safety measures are in place to provide you with safest care possible moving forward. We are now doing Veteran COVID-19 testing in our Multi-Purpose Center, Building 8. Please follow directional signs once on campus.

  • Strict entry point health screenings in place prior to entry in our facilities. Please allow a bit of extra time for this process.

    • Veterans must park in the parking garage unless visiting one of exterior buildings other than the main hospital building.

    • Streamlined check-in process to limit time spent in waiting rooms. Please arrive no earlier than 15 prior to your schedule appointment. After you have verified your appointment please proceed to your clinic or you may be asked to wait for a short time to ensure proper physical distancing.

    • No visitor policyremains in place to include no persons under 16. Exceptions made on a case by case basis. If someone drives a Veteran to an appointment they will not be permitted inside unless they are physically assisting the Veteran.

    • Patients undergoing medical procedures will be tested for COVID-19 prior to surgery. Patients who are admitted to the hospital or residential units (Mental Health programs) will also be tested prior to admission.
    • Frequent cleaning of high-touch surfaces in our facilities.

    • Physical distancing in common areas like waiting rooms, canteen and retail stores.

    Remember if you have COVID-19 symptoms or have been exposed to somebody who has tested positive for the virus, you should please call before visiting our facilities. Our Nurse Tip/Triage line is 801-584-2575.

    Thank you for your patience during this uncertain time. VA is here for you. 

Facility Status

Parent Facility
VA Salt Lake City Health Care System Normal Hours
Community Based Outpatient Clinics
Ogden, Utah Limited Services
Modified Operations – Virtual care for all scheduled routine appointments. If you feel that you need to be evaluated in person, please call and schedule a face-to-face appointment prior to arriving at this site of care. *COVID-19 Testing is not available at this site
Orem, Utah Limited Services
Modified Operations – Virtual care for all scheduled routine appointments. If you feel that you need to be evaluated in person, please call and schedule a face-to-face appointment prior to arriving at this site of care. *COVID-19 Testing is not available at this site
Price, Utah Limited Services
Modified Operations – Virtual care for all scheduled routine appointments. If you feel that you need to be evaluated in person, please call and schedule a face-to-face appointment prior to arriving at this site of care. *COVID-19 Testing is not available at this site
Roosevelt, Utah Limited Services
Modified Operations – Virtual care for all scheduled routine appointments. If you feel that you need to be evaluated in person, please call and schedule a face-to-face appointment prior to arriving at this site of care. *COVID-19 Testing is not available at this site
St. George, Utah Limited Services
Modified Operations – Virtual care for all scheduled routine appointments. If you feel that you need to be evaluated in person, please call and schedule a face-to-face appointment prior to arriving at this site of care. *COVID-19 Testing is not available at this site
West Valley City, Utah Limited Services
Modified Operations – Virtual care for all scheduled routine appointments. If you feel that you need to be evaluated in person, please call and schedule a face-to-face appointment prior to arriving at this site of care. *COVID-19 Testing is not available at this site
Idaho Falls, Idaho Limited Services
Modified Operations – Virtual care for all scheduled routine appointments. If you feel that you need to be evaluated in person, please call and schedule a face-to-face appointment prior to arriving at this site of care. *COVID-19 Testing is not available at this site
Pocatello, Idaho Limited Services
Modified Operations – Virtual care for all scheduled routine appointments. If you feel that you need to be evaluated in person, please call and schedule a face-to-face appointment prior to arriving at this site of care. *COVID-19 Testing is not available at this site
Elko, Nevada Limited Services
Modified Operations – Virtual care for all scheduled routine appointments. If you feel that you need to be evaluated in person, please call and schedule a face-to-face appointment prior to arriving at this site of care. *COVID-19 Testing is not available at this site

Telephone Numbers

  • Emergency: 911
  • Veterans Crisis Line: 1-800-273-8255 (Press 1)
  • 24 Hour Nurse: VA Nurse Helpline
    801-584-2575
    Monday-Friday
    8:00 am-4:00 pm
    Afterhours, Weekends and Holidays
    1-866-369-8020
  • Change Your Appointment: Salt Lake Primary Care
    801-584-2575, press 1 or
    1-800-613-4012 x2575, press 1
    Salt Lake Specialty Care
    801-582-1565, ask operator to transfer you to appropriate clinic desk
    For all others, please consult the local facility web site
  • Media Inquiries: 801-584-1252
  • National Veterans Helpline: 1-800-507-4571
  • Patient Locator: 801-582-1565, press 2 or 1-800-613-4012, press 2
  • Pharmacy Refill: 801-584-2525 or
    1-800-579-0540
  • Staff Locator: 801-582-1565, press 0 or 1-800-613-4012, press 0
    Toll free for Utah, Nevada, Idaho, Wyoming, Montana and Colorado only
  • Telephone Care: VA Nurse Helpline
    801-584-2575
    Monday-Friday
    8:00 am-4:00 pm
    24-Hour Line
    801-582-1565 or
    1-800-613-4012
    Toll free for Utah, Nevada, Idaho, Wyoming, Montana and Colorado only

Emergency Care

Emergencies are seen 24 hours a day, 7 days a week. Contact the Emergency Care Unit at 801-584-1205.