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VA Salt Lake City Health Care System

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Text Message Reminders & Online Self-Scheduling

Veteran looking at text message reminder.

Veterans can now get text message reminders for upcoming appointments.

Friday, February 2, 2018

VA Salt Lake City Health Care System is giving Veterans new convenient ways to schedule, cancel, and get reminders of upcoming appointments through Text Message Reminders and Online Patient Self-Scheduling.

Signing up for the text message reminders is easy. Veterans just need to call 800-579-0540—where they can already renew or refill their prescriptions, or check on upcoming appointments. Once Veterans call the number, they will be prompted to update their contact preferences. If they choose text messages, they will then enter their mobile number. From then on, they will receive text messages 3 days prior to their appointment, just the same way the phone calls work. If patients choose not to receive text messages, they will still receive phone calls. For more information, please call (801)582-1565 option 2.


Veteran looking online patient self-scheduling website,

Veteran logs onto online patient self-scheduling website,

The self-scheduling website walks Veterans through the steps for scheduling, requesting, and canceling their own appointments. The website requires Veterans to have a DS Logon Level 2 account and walks them through the steps to get one. This is the same logon patients currently use for eBenefits. Just head to and follow the prompts to enroll.

Currently, self-scheduling is available for primary care at community clinics, mental health, audiology, and optometry appointments. For Primary Care appointments at the George E. Wahlen VA Medical Center, self-scheduling is available only for Veterans who see a Physician’s Assistant or Nurse Practitioner for their primary care.

If Veterans are happy with the way they are currently setting up appointments, they can continue to use that method. The new self-scheduling application and text messaging give Veterans additional tools for their health care toolbox.


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