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VA Salt Lake City Health Care System

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Customer Service

Patient Advocates

You, the Veteran, are the center of all we do. We, the Patient Advocates, serve you. We work directly with all departments on your behalf to address your questions, comments and concerns. Please contact one of our highly-skilled patient advocates listed below who will be eager to help you. You served us. It is our privilege to now serve you. Thank you for your sacrifice and service to our country.

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Mary Smith

Patient Advocate
801-582-1565 EXT 1900/4104

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Trent Thompson

Patient Advocate
801-582-1565 x1927

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Mary Smith, Patient Advocate, 801-582-1565, Ext. 1900/1432

For a listing of additional contacts, please visit our phone directory.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.